Cellar technical services

For all cellar and drinks dispense problems, the brand owner of the products provides first-line technical services support. However in most cases, one brewer/supplier/producer will cover all of your cellar equipment if they occupy a majority share of your draught lines. This is known as the 'lead brewer' and they will be the number you call when any cellar issues arise.

A brand owner who is not a lead brewer is only responsible for their font, underbar secondary cooling, backboard equipment in the cellar and secondary gas-reducing valves.

A brewer that occupies over 50% of taps at your venue is known as the 'lead brewer'. They are responsible for servicing and maintaining the remote beer cooler in the cellar, pythons, the primary gas reducing valve, their own branded fonts and underbar secondary cooling.

Who to call.

• If all beers are fobbing/not pouring and your remote cooler is not working correctly, you should contact your lead brewer.
• If you have one product down and everything else is pouring correctly, at the correct temperature, you should contact the brand owner of the product.
• If you have issues with a handpull/beer engine for a permanent cask ale installation, you should contact the brand owner of the product.
• If you have issues with a handpull/beer engine for a rotating cask ale, you should contact the installers of this equipment. If that is not possible, please get in touch with our recommended technical supplier.
• If you have a gas leak that isn't related to a keg/container, contact your lead brewer.

Inn Express recommend GPT Drinks Dispense

Inn Express does not operate a technical services department. We would recommend GPT Drinks Dispense, they offer a high quality service with over 20 years of experience. Tim will do his best to help with support over the phone or he will visit your premises. Please contact Tim Sheehy on 07882 688520.