Drinks Dispense Technical Support Contact Details

For all cellar & drinks dispense problems, in the first instance the brand owners of that product provide first line technical services support.  However, in most cases one brewery/supplier/producer will cover all of your cellar equipment should they occupy a majority share of your cellar/draught lines.  This is known as a ‘lead brewer’ and they should be the number you call should any cellar issues occur.

A lead brewer is defined as the brewer with the most keg taps in your venue and they are responsible for servicing and maintaining the remote beer cooler in the cellar, pythons and primary gas reducing valve, as well as maintaining their own branded fonts and under bar secondary cooling.
A brand owner who is not lead brewer is responsible for their font, under bar secondary cooling, backboard equipment in the cellar and secondary gas reducing valves.

Who to call for example:-

  • If all beers are fobbing / not pouring and your remote cooler is not working properly you should contact your lead brewer.
  • If you have one product down and everything else is pouring ok at the correct temperature, it is the brand owner of the product not dispensing whom you should contact.
  • For permanent Cask Ale installations, it’s the brand owner of the dispensing product who is responsible for breakdowns.
    • Rotating/Guest Ale issues – Please contact the installers of this equipment.  If that is not possible please contact our recommended technical suppliers below.

Cellar Gas Issues

Please note: Any gas leaks (that aren’t container related) within your cellar or cellar equipment will be covered by your Lead Brewer.

Inn Express do not operate a techincal services department.

However, outside of these brand owners we highly recommend a company called G&P Technical installations.

With over 20 years of experience in the cellar and drinks dispense industry both Geoff and Paul offer a very friendly and high quality service.  If you require any assistance please call Geoff- 07808095942  Paul – 07808096273

 

If the number you require is not listed or you are unsure of who to call then please contact us .

Technical Support Helpline
Air Liquide (ANY GAS LEAKS WILL BE COVERED BY YOUR LEAD BREWER) 0800 3894807
Asahi UK (Asahi, Peroni, Kozel, Pils Urquell) TBC
Britvic (Pepsi/R Whites Postmix) 08457 581 781
Budweiser Budvar 0845 850 4030
Carlsberg Tetley (San Miguel, Somersby Cider, Tetley, Carlsberg, Mahou, Brooklyn) 08457 820820
Chapel Down (Curious Brew) 01580 763033
Coca Cola / Schweppes Postmix 08705 336 699
Coors (Carling, Worthington, Grolsch, Singha, Rekorderlig, Palm) 0845 600 0888
Diageo (Guinness) 0845 7515101
Elliots Mulled Wine 0800 195 3332
Empire Dispense Postmix 01455 233 228
Freedom Brewery 01283 840721
Frizzenti Draught Sparkling Wines 020 3286 2692
Greene King 01284 763 222
Hogans Cider 01789 488433
Hook Norton Brewery 01608 737210
Hartridge 01730 233 214
Heineken (Fosters, Johns Smiths, Strongbow, Amstel, Heineken, Symonds) 0345 8787072
AB Inbev (Budweiser, Bass, Boddingtons, Becks, Stella) 08457 100 600
James Clay (Anchor, Brewdog, Flensburger) 01580 763033
Marstons inc Charles wells (Estrella Damm, Bombardier) 01902 711 811
ROK Drinks (ABK Brewery) 0247636 4736
Sandford Orchard 01363 777822
Shepherd Neame (Sam Adams, Whitstable Bay, Oranjeboom) 01795 532206
Stowells 0800 136 762
Thatchers Cider 01934 822 862
Westons Cider 01531 660 117
Wadworths 01380 732 215