Drinks Dispense Technical Support Contact Details
For all cellar & drinks dispense problems, brand owners provide first line technical services support and provide an excellent service.
A lead brewer is defined as the brewer with the most keg taps in your venue and they are responsible for servicing and maintaining the remote beer cooler in the cellar, pythons and primary gas reducing valve, as well as maintaining their own branded fonts and under bar secondary cooling.
A brand owner who is not lead brewer is responsible for their font, under bar secondary cooling, backboard equipment in the cellar and secondary gas reducing valves.
Who to call for example:-
- If all beers are fobbing / not pouring and your remote cooler is not working properly you should contact your lead brewer.
- If you have one product down and everything else is pouring ok at the correct temperature, it is the brand owner of the product not dispensing whom you should contact.
- For permanent Cask Ale installations, it’s the brand owner of the dispensing product who is responsible for breakdowns.
- Rotating/Guest Ale issues – Please contact the installers of this equipment. If that is not possible please contact our recommended technical suppliers below.
Outside of these Brand owners we recommend a company called G&P Technical installations. With over 20 years of experience in the cellar and drinks dispense industry both Geoff and Paul offer a very friendly and high quality service. If you require any assistance please call Geoff- 07808095942 Paul – 07808096273
Cellar Gas Issues
Please note: Any gas leaks (that aren’t container related) within your cellar or cellar equipment will be covered by your Lead Brewer.
If the number you require is not listed or you are unsure of who to call then please contact us .
| Technical Support | Helpline |
|---|---|
| Air Liquide (ANY GAS LEAKS WILL BE COVERED BY YOUR LEAD BREWER) | 0800 3894807 |
| Britvic (Pepsi/R Whites Postmix) | 08457 581 781 |
| Budweiser Budvar | 0845 850 4030 |
| Carlsberg Tetley (San Miguel, Somersby Cider, Tetley, Carlsberg, Mahou) | 08457 820820 |
| Chapel Down (Curious Brew) | 01580 763033 |
| Coca Cola / Schweppes Postmix | 08705 336 699 |
| Coors (Carling, Worthington, Grolsch, Singha, Rekorderlig) | 0845 600 0888 |
| Diageo (Guinness) | 0845 7515101 |
| Elliots Mulled Wine | 0800 195 3332 |
| Empire Dispense Postmix | 01455 233 228 |
| Freedom Brewery | 01283 840721 |
| Frizzenti Draught Sparkling Wines | 020 3286 2692 |
| Green King | 01284 763 222 |
| Hogans Cider | 01789 488433 |
| Hook Norton Brewery | 01608 737210 |
| Hartridge | 01730 233 214 |
| Heineken (Fosters, Johns Smiths, Strongbow, Amstel, Heineken, Symonds) | 0845 8787074 |
| AB Inbev (Budweiser, Bass, Boddingtons, Becks, Stella) | 08457 100 600 |
| James Clay (Brooklyn, Anchor, Brewdog, Flensburger) | 01580 763033 |
| Marstons | 01902 711 811 |
| Portobello Brewery | 0208 9692269 |
| Sandford Orchard | 01363 777822 |
| Shepherd Neame (Asahi, Sam Adams, Whitstable Bay, Oranjeboom) | 01795 532206 |
| Stowells | 0800 136 762 |
| Thatchers Cider | 01934 822 862 |
| Westons Cider | 01531 660 233 |
| Wells Youngs (Estrella Damm, Bombardier) | 01234 272 766 |