Drinks Dispense Technical Support Contact Details

For all cellar & drinks dispense problems, in the first instance the brand owners of that product provide first line technical services support.  However, in most cases one brewery/supplier/producer will cover all of your cellar equipment should they occupy a majority share of your cellar/draught lines.  This is known as a ‘lead brewer’ and they should be the number you call should any cellar issues occur.

Who to call for example:-

• If all beers are fobbing / not pouring and your remote cooler is not working properly you should contact your lead brewer.
• If you have one product down and everything else is pouring ok at the correct temperature, it is the brand owner of the product not dispensing whom you should contact.
• For permanent Cask Ale installations, it’s the brand owner of the dispensing product who is responsible for breakdowns.
  • Rotating/Guest Ale issues – Please contact the installers of this equipment.  If that is not possible please contact our recommended technical suppliers below.